Returns & Exchanges
At PIVOT CASE, we stand by the quality of our protective gear and offer a 30-day window for returns or exchanges on all electronic accessories. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Item
Securely place the product back into its original PIVOT CASE packaging to ensure maximum protection during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the returned hardware, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing